tf99's Privacy Policy
Your personal information is of the highest importance to us. This policy describes in detail how tf99 collects, stores, and protects your information.
1. Introduction and Scope
tf99 ("we", "us", "platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the tf99 website (https://tf99.cam), why we collect it, how we use it, and how we keep your information secure.
This Policy applies to all individuals who visit our website, register an account, or use any of tf99's services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.
tf99 always respects your privacy and does not disclose your personal information to third parties without permission. We may update this Policy from time to time, and a notice will be posted on the website when changes are made.
2. What Information We Collect
tf99 collects only the information necessary to provide our services. The types of information collected are described in detail below.
Registration and Identity Information
When opening an account, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Residential address
- Preferred payment method details (bKash, Nagad, Rocket, etc.)
Transaction and Financial Information
To keep records of your deposits and withdrawals, we collect:
- Deposit and withdrawal amounts and dates
- bKash, Nagad, Rocket, Upay, or bank transfer reference numbers
- Partial bank account details (full account numbers are not stored)
- Bonus and promotion usage history
Technical and Device Information
Information collected automatically to ensure the security of our platform:
- IP address and geographic location
- Device type, operating system, and browser version
- Cookies and session data
- Website usage logs and navigation history
Gaming and Activity Information
To improve your gaming experience, we store:
- Betting history and preferred games
- Game session duration and frequency
- Win amounts and loss records
- Responsible gaming limit preferences
3. How We Use Your Information
tf99 uses the information collected solely for legitimate and necessary purposes. We never sell your information or share it with third parties without authorization.
Service Delivery and Operations
Your information is used to manage your account, process deposits and withdrawals, and ensure smooth delivery of gaming services. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800 — this information is used to verify your transactions.
Identity Verification and Fraud Prevention
Your information is used to confirm your identity, prevent multiple accounts, and detect any fraudulent activity.
Customer Support and Communication
Our 24/7 live chat support team may access your account information to resolve your issues. It is also used to send important updates and notifications.
Service Improvement and Personalization
By analyzing your gaming preferences, we improve our platform and provide you with relevant services and offers.
Responsible Gaming Monitoring
Gaming activity data is analyzed to identify problematic gaming behavior and provide assistance when needed.
Legal Compliance
We are obligated to retain certain information in accordance with applicable laws and regulations and as directed by regulatory authorities.
4. Information Sharing and Disclosure
tf99 does not sell your personal information to third parties. However, information may be shared in a limited way under specific circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These organizations are governed by their own privacy policies.
Technology Service Providers
Technology companies that assist in operating our platform (such as server providers and cybersecurity firms) may access limited information. They are contractually bound to maintain confidentiality.
Legal Obligations
tf99 may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or to meet the requirements of applicable law.
5. Cookies and Tracking Technologies
The tf99 website uses cookies and similar technologies to operate smoothly and to improve your browsing experience.
These cookies are essential for the basic functionality of the website. They are used to maintain your login session, verify security, and ensure the website operates correctly. Disabling these cookies will make it impossible to use the service.
We use analytical cookies to understand how users interact with our platform. This information is collected anonymously and helps us improve our services.
You can manage cookies through your browser settings. Please note that fully disabling cookies may prevent some important tf99 features from working properly.
Session cookies are temporary and are deleted when you close your browser. They are used to remember your login state and maintain continuity across gaming sessions.
6. Data Security Measures
tf99 uses industry-standard security technologies and practices to keep your personal information secure. Our security infrastructure is regularly reviewed and updated.
- SSL Encryption: All data transmitted on our website is secured through SSL (Secure Socket Layer) encryption. This ensures that all information exchanged between you and us remains out of reach of unauthorized third parties.
- Two-Factor Authentication (2FA): We support a two-factor authentication system to protect your account. When enabled, an additional verification step is required at login.
- Encrypted Database: Sensitive information stored on our servers (passwords, financial data) is kept in encrypted form. Passwords are never stored in plain readable text.
- Access Controls: Only authorized personnel may access your information on a need-to-know basis. All access is logged and regularly reviewed.
- Security Monitoring: Our security team monitors systems around the clock and immediately acts against any suspicious activity.
- Data Backups: Regular encrypted backups are maintained to ensure the safety of your information. The same privacy policy applies to backups as well.
7. Data Retention Period
tf99 does not retain your information beyond the period necessary. However, in certain cases, specific information may be stored for longer periods due to legal requirements.
For active accounts, information is retained for the entire period the account remains active. Even after an account is closed, some information may be kept for a specified period due to legal obligations.
Financial transaction records are retained for the period required by applicable law to meet accounting and audit requirements.
Identity verification documents (national ID, passport) are securely stored for a specified period in accordance with applicable regulations.
Technical logs and session data are generally kept for a short period and deleted once the security purpose has been fulfilled.
8. Your Privacy Rights
You have the following rights over your personal information. Contact our support team to exercise these rights.
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Correct Information
If your information is incorrect or incomplete, you may request a correction. We will make the correction as soon as possible.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific reasons. You may also request to opt out of marketing communications.
To exercise these rights or to contact us regarding any privacy-related matter: [email protected] or through our 24/7 live chat support.
9. Privacy of Minors
tf99 strictly provides services for adults only. Only individuals aged 21 or above are permitted to open an account and use our platform.
We do not knowingly collect any information from minors. Age is verified at registration, and additional documents may be requested in suspicious cases. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child has created an account on our platform, please contact us immediately at [email protected].
10. Policy Changes and Updates
tf99 reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- A notice will be displayed on the website's main page
- Registered users will be sent updates by email
- The "Last Updated" date at the top of the Policy will be changed
- Notification will be provided via live chat
If you continue to use our services after the updated Policy is published, you will be considered to have agreed to the updated Policy. We therefore recommend reviewing this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding the Privacy Policy, please contact us through the following:
Learn More
Visit the pages below to learn about other policies and terms related to the use of our services: